Email Support
General questions, billing, verification, and account recovery: [email protected]. Press, partnerships, and media: [email protected]. Safety reports go to [email protected] and are routed to a senior moderator within four hours.
CONTACT · SUPPORT · TRUST
Get in Touch With TruckerMatch
Real humans, not chatbots. Whether you have a profile question, a verification issue, or a safety concern from the road, the TruckerMatch support crew reads every message and replies within one business day.
Direct Channels
How to Reach Us
Three direct lines into the TruckerMatch team. Pick whichever fits the moment - a quick email from a truck-stop break, a written letter to HQ, or a check of our live support window before you send anything.
Mailing Address
TruckerMatch HQ, Attn: Member Support, 1180 Logistics Way, Suite 220, Dallas, TX 75201, United States. Use this address for legal notices, data-protection requests, or anything you would rather put in writing.
Support Hours
Monday to Friday, 7:00 AM to 9:00 PM Central Time. Weekend on-call coverage 9:00 AM to 6:00 PM CT for verification and safety issues only. Emails outside these hours are queued and answered first thing the next business day.
Service-Level Targets
Support Hours and Response Times
We publish target response times for every channel so you know exactly when to expect a reply. Drivers run on tight schedules - our support promises run on the same clock.
| Request Type | Channel | Target Response | Resolution Window |
|---|---|---|---|
| Safety report or harassment | [email protected] | Under 4 hours | Same day |
| Verification & CDL flag | [email protected] | Under 12 hours | 1-2 business days |
| Billing & refunds | [email protected] | Under 24 hours | 3 business days |
| General questions | [email protected] | Under 24 hours | Reply-thread |
| Press & partnerships | [email protected] | Under 48 hours | As scoped |
| Legal & data requests | Mailing address (above) | Under 5 business days | Statutory limits apply |
A Quick Note on Safety
If you experience harassment, suspect a fake profile, or feel unsafe before or during a meet-up, do not wait for business hours - email [email protected] straight away. Our moderators review safety reports around the clock, and you can also read our full safety tips for trucker dating for guidance on red flags, verification, and meeting on the road.
Before You Email
Most member questions are already answered in our help library. Skimming these saves you a reply cycle and gets you back on the road faster:
- Safety tips and red-flag checklist - covers meeting at truck stops, romance-scam patterns, and the Check-In feature.
- Success stories - real members, real routes, real outcomes.
- About TruckerMatch - who builds the platform and why route-based matching exists.
- Privacy policy and terms & conditions for legal questions.
What to Include in Your Email
Give us the right details and we can resolve most issues in a single reply. When you contact support, please include:
- The email address on your TruckerMatch account.
- Your driver type if relevant (OTR, regional, local, owner-operator).
- A clear subject line - e.g. "Verification stuck" or "Refund request 11/12".
- Screenshots if you are reporting a bug or a suspicious profile.
- The best time window to reach you if a callback is needed.
Quick Help
Quick Help & Common Questions
Six of the most common support questions drivers and partners send us. If your situation is not covered here, email [email protected] and a real person will pick it up.
Is there a dating app for truckers I can reach directly?
Yes - TruckerMatch is a dating site built specifically for CDL drivers and road-lifestyle singles, and our support team is reachable directly by email. Use [email protected] for account help, [email protected] for any safety concern, and the Dallas mailing address above for written or legal correspondence. We do not gate basic support behind a paywall.
How long does verification take after I submit my CDL flag?
Standard verification reviews complete in 1 to 2 business days. CDL flag verification (a quick photo of your license with personal data masked) is reviewed Monday to Friday during support hours. If your account has been waiting longer than 48 hours, forward your original verification email to [email protected] and we will escalate it the same business day.
How do I report a suspicious profile or romance-scam attempt?
Email [email protected] with the username and a screenshot of the conversation. Our moderators review reports within four hours and take action that ranges from a warning to permanent removal. Romance scams cost online daters $1.16 billion in the first nine months of 2025 (FTC), so we take every report seriously - even if you are not sure.
Is it hard to date a truck driver, and can support help with that?
Dating a truck driver is workable when you are on a platform built for it. Support cannot give you relationship advice, but we can point you to the right resources - our guide on how to date a truck driver, the long-distance relationships article, and member success stories. For account-level help (matching, route setup, voice notes), email [email protected].
How do I cancel Premium or request a refund?
You can cancel Premium any time inside Account Settings - cancellation takes effect at the end of the current billing cycle. For refunds within 14 days of purchase, email [email protected] with the order ID. Billing tickets are answered within 24 hours and resolved within three business days.
Can I delete my TruckerMatch account permanently?
Yes. From Account Settings choose "Delete Account" and confirm by email. Permanent deletion removes your profile, photos, and message history within 30 days, as described in our privacy policy. If you cannot access your account, email [email protected] from the address on file and we will verify and delete it for you.
I am press or a partner. Who do I contact?
Media inquiries, podcast interviews, partnership proposals, and influencer collaborations all go to [email protected]. Please include your outlet or company name, audience or distribution data, and your deadline. We respond to press requests within two business days.